Real-time insights for better customer conversations.
Cresta AI is an advanced AI-powered tool for contact centers that offers real-time self-service coaching and post-call insights to help teams improve customer conversations. The platform includes various solutions like Cresta Agent Assist, Cresta Director, Cresta Insights, and Cresta Virtual Agent, designed to benefit sales, customer service, retention, remote teams, and WFH across multiple industries, such as automotive, finance, insurance, retail, telecommunications, and airlines.
With Cresta AI, teams can gain access to real-time insights that help drive results, improve business outcomes, increase agent effectiveness and efficiency, and automate repetitive tasks. The tool aims to narrow the gap between top and bottom performers, and build bespoke playbooks that improve customer satisfaction, drive efficiency, and increase sales.
Cresta AI leverages AI-powered coaching and assistance, automates the right use cases, and continuously learns and improves over time to make every agent a top performer. The platform is a generative AI system that surfaces and amplifies behaviors proven to move the needle. The suite of intelligent products includes AI-enabled coaching, QA, and performance management to provide real-time customer intelligence that teams can act upon.
Overall, Cresta AI is a powerful tool that enables contact centers to leverage AI to increase efficiency, effectiveness, and customer satisfaction while letting people handle the rest. Whether you are in automotive, finance, insurance, retail, telecommunications, or airlines, Cresta AI provides a suite of intelligent products designed to help you make every customer conversation count.
