Sapling

Overview

Sapling is an AI messaging assistant that boosts response quality and efficiency for customer-facing teams. With seamless integration with popular messaging platforms and CRMs, Sapling Suggest™ retrieves relevant responses from a team response bank with just a click, and Autocomplete Everywhere™ suggests personalized responses in real-time using deep learning technology. 

Sapling's machine learning system is trained on millions of English sentences, enabling it to catch 60% more language quality issues than other spelling and grammar checkers. It also empowers teams to share knowledge with a snippet library and text expansion shortcuts/macros and extract business insights from conversational data with natural language processing. 

Sapling provides exceptional omni-channel support and enterprise-grade security, including TLS and AES-256 data encryption, PII redaction, and SSO and MFA for end-user identity management. With a simple two-click provision and a 90% adoption rate, installation is quick and easy. 

Overall, Sapling delivers optimized omni-channel customer experiences, faster response and handling times, and higher-quality professional messaging that enhances customer satisfaction. Managers can leverage conversational insights to coach and prepare teams, leading to greater efficiency and improved language quality.