Platform for automating customer support workflows.
SupportGPT™ is an advanced AI-powered platform created by Forethought that offers exceptional customer support services. Leveraging OpenAI's Large Language Models, SupportGPT™ provides dynamic responses that are remarkably human-like. By analyzing a company's conversation history, the platform can identify gaps in support coverage and automate workflow discovery. This enables the platform to generate new knowledge articles, reducing case volume and enhancing efficiency.
With SupportGPT™, customer service agents receive fully-formed suggested responses that are based on the context of each ticket and powered by generative AI. This is an ideal product for organizations seeking to elevate their customer support experiences through intelligent automation, efficiency, and accuracy.
SupportGPT™ is tailored to meet the unique needs of different industries, including e-commerce, SaaS, FinTech, and travel. The platform offers customized workflows and integrations with popular support platforms such as Salesforce, Zendesk, and Freshdesk, making it easier to manage customer support across various platforms.
Thanks to Forethought's generative AI platform, SupportGPT™ can generate proactive insights, prioritize and route tickets, and aid different businesses. With SupportGPT™, customers can expect empathetic and human-like conversations that adapt to their context, thus transforming the customer experience.
Overall, SupportGPT™ is an exceptional tool that can help businesses automate customer support in a smart and efficient way, ultimately improving customer satisfaction and loyalty. Trust SupportGPT™ to deliver personalized customer support that is second to none.
