Symbl.ai is a top-notch conversation intelligence platform that leverages cutting-edge deep learning models to offer real-time transcription and insights for unstructured conversation data. It caters to various industries, including revenue intelligence, events and webinars, remote collaboration, contact centers, and recruiting intelligence.
With Symbl.ai's advanced features, developers can enjoy custom trackers, summarization, topic modeling, transcription, conversation analytics, and pre-built UI and components for voice, audio, and text data. The platform's APIs enable real-time and asynchronous speech recognition for unstructured human conversations, adding intelligence with a single API call.
Symbl.ai also provides keyword phrase and intent detection in real-time, both in under 400 milliseconds and via batch/asynchronous requests. The tool offers the most accurate and asynchronous speech recognition API that is specifically built for human conversations. The conversation analytics feature generates various metrics, such as talk-to-listen ratios, words per minute, talk time, and topic-based sentiments, to enhance user or agent conversation analytics.
Symbl.ai supports processing conversations and extracting insights across various conversation channels, including video or audio files, telephony, and streaming. The platform offers flexible plans with no usage commitments and scalable growth options, prioritizing customer support.
