Fast and accurate technical support through chatbot.
Twig is a powerful AI tool that enables users to quickly and easily find the answers they need from technical documentation. It eliminates the need for hours of sifting through endless pages of documents by semantically analyzing knowledge bases, past support tickets, and other data sources to provide accurate responses to complex questions. Using Twig can significantly reduce customer support costs by up to 30%.
Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information.
In addition to helping users, Twig also improves the productivity of support agents by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses.
Twig can easily integrate with most popular documentation and knowledge base products, and it sanitizes data by removing any personally identifiable information (PII) to ensure privacy protection. In conclusion, Twig is an AI tool that significantly enhances the customer experience by providing accurate, relevant, and speedy responses to technical questions.
