Chat Summary
Harness the power of OpenAI's cutting-edge artificial intelligence to generate concise summaries from your chats.
Welcome to Chat Summary , an app that generates precise, comprehensive summaries from your chat transcripts. By leveraging OpenAI's advanced natural language processing technology, we ensure that every summary is not only accurate but also enriched with insights—automatically created when a chat is archived or based on selected tags in your settings, with the option to generate manually from the Details section. In addition, our app analyzes chat sentiment, extracts key points and keywords, and provides actionable agent feedback, all while offering a reports section to review details such as chat ID, thread ID, and the full chat transcript.
For more information, visit our documentation.
Key Features
Access a detailed reports section where you can review all generated summaries alongside vital details such as chat ID, thread ID, and full transcripts for comprehensive tracking.
Benefits
Extract essential keywords and critical insights that empower agents with feedback to enhance performance and improve customer interactions.
Gain a deeper understanding of your conversations with built-in sentiment analysis that highlights the emotional tone and key discussion points of each chat.
Enjoy effortless efficiency as the app automatically generates summaries when chats are archived or tagged.
Leverage OpenAI’s advanced NLP to generate accurate, comprehensive summaries that condense lengthy chat transcripts into clear, actionable insights.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms, App Privacy Policy and Scopes listed in this section.
Scopes
Installing Chat Summary will give the developer access to:
Edit
Agents, Chats, Settings
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Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact SKlabs. You can also suggest improvements or request new features in the upcoming versions of Chat Summary.
In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.
